Last updated: August 18, 2026
MusicExtend is a credit-based prepaid service: you buy a credit pack to top up your balance, and AI tools consume credits per feature. This page explains our refund policy for credit balances and orders. To request a refund, contact support as described in "How to Request a Refund" below.
This policy covers credit packs and all tool features you purchase on MusicExtend. Credit packs are one-time purchases — there are no subscriptions or monthly fees, and unused balance credits never expire.
Credits are used to pay for AI tool features. In the following cases credits are handled automatically, no request needed:
1. When a task is submitted, the corresponding credits are reserved (pre-deducted) from your balance
2. If a task fails without producing a result, the reserved credits are automatically returned to your balance
3. When a task succeeds and a result is delivered, the reserved credits are settled as consumed
You may request a refund in the following cases. Each request is reviewed case by case:
1. Duplicate charge: the same order was charged more than once — the extra amount is fully refunded after verification
2. Billing error: an incorrect amount was charged due to a system or payment-channel error — we correct the charge and refund the difference
3. Unused credit balance: you may contact support to explain the reason for a refund of a credit balance that has not been used (or only slightly used). We will review your purchase and usage records before responding
Given the nature of digital services and the credit-based model, the following cases are not eligible for refunds:
1. Consumed credits: once credits have been used for a generation task that succeeded, the result is a delivered digital service and the credits are non-refundable
2. Dissatisfaction with generated results: AI results are probabilistic — requests based on style or quality not matching expectations are not supported
3. Free credits: credits obtained for free, such as daily check-in rewards or promotional giveaways, have no cash value and cannot be refunded, converted to cash, or transferred
4. Accounts violating our rules: accounts handled for Terms of Service violations or abuse (bulk registration, credit farming, reselling, etc.) are not eligible for refunds
5. Payment-channel differences: differences caused by payment-channel delays, exchange-rate fluctuations, or bank/channel fees
All refund requests are handled by our support email. Please follow these steps:
1. Send an email to [email protected] with the subject "Refund Request" and your order ID
2. In the body, include: order ID, payment email, purchase date, reason for the refund, and a screenshot of the order or payment receipt
3. Support will review and reply as soon as possible after receiving your email (usually within 3-5 business days)
4. Once approved, the refund is issued back to the original payment method; the time to arrive depends on the processing cycle of the payment channel
If you believe an order was billed incorrectly, please contact us by email first — most issues can be resolved directly on our side. Filing a dispute (chargeback) with your payment provider bypasses our review process and may slow things down or affect your account. Orders under an active dispute are handled according to the payment provider's outcome.
We may update this refund policy from time to time. When updated, this page is always the latest version and the update date above is revised accordingly; material changes will be announced in-app or by email.
For refund or billing questions, email us at: [email protected]